Builders Merchants Journal At the forefront of publishing to the UK merchanting industry for more than 95 years
Boiler manufacturers Vaillant and Worcester have been named as the two most reliable brands by the Consumers’ Association magazine Which?
2,800 members who had had a condensing boiler installed since April 2005 were asked how the boiler had performed, how satisfied they were with it and – the key test – whether they would recommend the brand to a friend.
Vaillant and Worcester performed best of all the 12 brands, each scoring customer satisfaction scores of 83%. Only 26% of the sample Vaillant customers reported problems and Worcester was a close second with 29%.
Vokera’s score of 29% was similarly good, but from a far smaller sample.
Satisfaction scores for Alpha were 74% and Baxi, Glow-worm, Potterton and Vokera scored 73% each.
British Gas, Ferroli, Halstead and Ideal fared slightly worse with scores of 68%, 67%, 66% and 64% respectively.
At the bottom of the table, Keston received the lowest score of all – 47%. A massive 76% of Keston owners in the sample said they had had problems, compared with 34% overall. Problems included leaks, noisy operation and the boiler switching itself off.
Best buys were named as the Baxi Duo-tec combi 28HE, Glow-worm Ultrcom 24 hxi, Vaillant ecoTEC Plus 824/831, Ferroli Optimax 25 OV and Potterton Gold C24 HE.
