Ventrica won the Direct Commerce 2015 Partnership of the Year Award for 3PL for outsourced European-wide contact centre/customer service provision on behalf of VivoBarefoot.
Managing director, Dino Forte, said: “We are absolutely delighted and honoured to win this accolade.
“I would like to thank both VivoBarefoot for giving us the opportunity to work with such a fantastic brand and also to our own amazing team of customer service professionals whose dedication and professionalism continues to shine through.”
The award recognised Ventrica’s work with VivoBarefoot, who chose to work with them because they had both the expertise and scalability to provide a centralised UK hub service for all their territories.
Paul Walker, head of E-Commerce for ViviBarefoot, added: “The value of knowledge that Ventrica provides shouldn’t be underestimated. They recruit a high quality of personnel.
“The fact that the Ventrica team is available 24/7 helps to meet and surpass our customers’ expectations as they wish to be able to call or communicate over other channels such as email or Facebook, at any time of the day.”