Builders Merchants Journal – BMJ Publishing to Builders Merchants and the UK merchanting industry for more than 95 years
In the month of September 2019, 99.8% of Tobermore deliveries were delivered in full and on time as agreed, breaking their already outstanding record for delivery speeds.
Tobermore take great pride in their delivery service and have maintained a 99% delivery rate for in full and on time loads for the past five years.
To achieve these rates, Tobermore have put effective processes in place; products are manufactured in a single site, with higher than average stock levels maintained. Tobermore’s investment in world class machinery ensures a high speed manufacturing process. All Tobermore orders go through rigorous checks before delivery.
With such a commitment to customer service, Tobermore have launched a tailor made customer service package, ServiceSure. This customer focused service follows a project from initial enquiry to delivery and beyond, updating customers at every stage ensuring an efficient, and consistent streamlined delivery experience.
Owner/Managing Director David Henderson said, “At Tobermore we are dedicated to providing an efficient, consistent and streamlined customer experience with a ‘right first time’ ethos. I would like to thank our hardworking staff for this outstanding result.’’
