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TBS Polycarbonates – Putting Customers First with Intact iQ

TBS Polycarbonates employees.

Founded in 1993 and based in Cheshunt Hertfordshire, TBS Polycarbonates are a family-owned company and a market leading supplier of sheet plastics to the glazing, cladding and signage trades as well as building plastics and profiles to the public sector, health sector and construction trades.

Sales Director, William Gresswell said: “Here at TBS we are all about putting the customer first. Over our 24 years in business, this concept has filtered down throughout the company to all our team so that our customers are provided with what they need when they need it. Our choice of software needed to live up to this ethos.”

The legacy system TBS had in place lacked the functionality required for them to grow. They had already increased the user count on this system and recognised it just wasn’t capable of fulfilling their requirements any longer.

When asked why TBS chose Intact iQ William said: “We decided to go with Intact iQ as it’s such a comprehensive system. The integrated CRM functionality and the purpose-built trade counter for merchants were really compelling features. It’s so much more than an accounts package. Intact iQ will enable us to improve our customer’s journey and experience with TBS as we will be able to track customer interactions and engagements across all touchpoints whether they be face to face or via phone, online or email.

Intact iQ also offers us guaranteed flexibility as it’s able to grow with our business and has zero limitations when it comes to our data or quantity of users.”

When asked about the main benefits they will achieve from using Intact iQ he said, “The system will make it so much easier and faster to process data and that means we will spend less time on data entry resulting in much faster turnaround times at the trade counter for our customers. That is going to make a huge difference for them and us.

“Overall, Intact iQ will help us to improve and adapt our business processes to suit our customer needs ensuring we always put our customers first, which is the platform TBS has been built upon.”

To find out more about Intact Software and how our merchant focused business management software, Intact iQ, can elevate your business log on to www.intactsoftware.co.uk

About Fiona Russell-Horne

Group Managing Editor across the BMJ portfolio.

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