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Tag Archives: customer service

Because Covid

Fiona Russell-Horne

The computer says no There are great many things wrong with this pandemic and what it has done to us. The horrifyingly high death ratefor starters. In fact, let’s just take a minute to look at that death rate. As I write, it has just been announced that it has …

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Stelrad awarded ServiceMark Accreditation by The Institute of Customer Service

Stelrad has recently successfully achieved the ServiceMark Accreditation from the Institute of Customer Service. Stelrad far exceeded the required scores in both the internal and external surveys relating to the accreditation and was then ready to move forward to the next stage in the ServiceMark accreditation. The final stage of …

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Graham employees take a masterclass in customer service

Dedicated to continuous improvement, Graham Plumbers’ Merchant has implemented training from Chris Daffy and The Academy of Service Excellence in order to improve the customer experience in the branch. The merchant branches now benefit from improved sales, excellent customer feedback and an impressive Graham Customer Score. Graham Plumbers’ Merchant believes …

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