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New premises and investment in new management will ensure that all sales functions will operate from one central point for the shower manufacturer
Shower manufacturer Roman have opened a new £100,000 customer relationship centre to deal with sales orders, information about promotions, order queries, installation questions and technical enquiries, and to provide help generally.
The series of open-plan offices brings together the full customer care team, combining several departments such as sales support, technical helpline, installation and after-sales service.
The company have recruited Alison Harrison, an experienced customer relationship manager, to be responsible for the facility.
The centre currently holds 20 office-based staff, which will increase over time to allow for more sales and call-centre staff, up to a total of 40 people.
