The Mayor of Cambridge, Councillor George Pippas, officially opened the Ridgeon Group’s new flagship branch in Norman Way Cambridge, on Tuesday 3rd April, at an event attended by guests including members of the local community, customers and the Ridgeon family.
The Mayor congratulated Ridgeons on its long heritage in Cambridge and the important role the company plays in providing local jobs.
Norman Way’s Branch Manager, Adam Thompson, who has moved from his previous position at Cromwell Road to the new two-acre site, gave guests an introduction to the new branch. He said: “As I’ve been with Ridgeons since completing a work experience placement in 2003 and promoted to Branch Manager last autumn, I’m excited to play such a key part in this milestone development.
“The changes have been welcomed by our customers because Norman Way is designed to provide them with immediate contact with our team as soon as they enter the branch. This gives customers the enhanced service that they need and want from Ridgeons.”
The branch was officially declared open when the Mayor cut a ribbon following a blessing given by Ridgeon family member, Duncan Ridgeon.
Designed to provide a modern environment and a quicker customer journey, Norman Way supplies both heavy side and light side building and construction materials and has a state-of-the-art kitchen and bathroom showroom, showcasing the best in design trends and technology. Deliveries of the heavy side products will be managed by the recently renovated Ridgeons branch on Nuffield Road.
The two Cambridge branches complement each other, with Ridgeons colleagues at Norman Way and Nuffield Road operating as one large team for the benefit of Cambridge customers.
Hugh Guntrip, Director of Merchants Cambridge, explained: “With the recent upgrades comes a faster and more flexible approach for customers. Norman Way is designed for fast and efficient service and, the team is able to collaborate more closely with Nuffield Road to provide customers with a seamless service across both branches. For example, there is now a process in place whereby the team can quickly source certain items from Nuffield Road for customers, and replenish stock, which is delivered by our Distribution Centre, every day. Also, because our colleagues are working as one team they now have more flexibility for career progression across Cambridge and other branches.”
In February, the Nuffield Road branch in Cambridge opened a showroom as part of the branch’s £400,000 renovation and expansion. Further investments at Ridgeons branches include a new £100,000 timber storage facility at the Newmarket branch, due to open this summer.
Ian Northen, Chief Executive, Ridgeon Group, said: “The Ridgeon Group has a long heritage in Cambridge and it is great to see how positively our customers have responded to our investments, which enhance Ridgeons’ all-round offering to Cambridge customers.”