Liz Male, chairman of TrustMark, has been appointed a MBE in the Queen’s New Year 2015 Honours List in recognition of services to construction and consumer protection.
TrustMark is the national quality badge for reputable tradesmen in the home repair, maintenance and improvement market. First launched in 2005, it now signposts millions of people every year to more than 14,000 firms who have been vetted and inspected and who commit to work to TrustMark’s Government-endorsed standards.
Male was appointed non-executive chairman in January 2011. Since then TrustMark has developed significantly, with new corporate governance, a strong Board and improved standards covering technical competence, good trading practices and customer service which were launched by the Consumer Minister in April 2014.
A not for profit registered social enterprise, it works in close partnership with many consumer advice organisations and is rapidly growing in profile. TrustMark is currently piloting additional consumer protection services for homeowners, and is at the forefront of developing new free and low cost complaint resolution routes for registered tradespeople and their customers, led by a new chief executive who joined six months ago.