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New spares partnership dramatically increases access to Viessmann

National independent plumber’s merchant, Plumbase, has announced a new partnership with heating systems manufacturer Viessmann that will significantly increase access to same day and next day spare parts availability this heating season.

A wide range of essential and commonly requested spare parts will be available at 66 Plumbase branches across the UK.

Each of those partner branches, which are based at various locations with large Viessmann boiler populations across the UK, will offer a core selection of same-day spares, with further stock availability held at Plumbase’s main distribution centre for next day in-store delivery.

In addition, the new Viessmann spares will be added to the core stock at those locations, meaning that if for any reason one of the 66 branches does not have an item on the shelf, Plumbase will source and supply it free of charge.

The three-year agreement between the two organisations is part of Viessmann’s Spares Partner Programme, of which Plumbase is the biggest member.

Aidan Ogle, Plumbase Spares Director, said: “This latest agreement marks a significant investment in Viessmann by Plumbase and is part of our overall commitment to being a one stop shop for boiler spares, ensuring installers and plumbers have what they need, when they need it, wherever they are in the country. This new partnership will benefit those servicing Viessmann boilers in all areas of the country.”

Rich Cooper, National Accounts Director at Viessmann, said: “As Viessmann sales grow in the UK, our operations, including the availability of spare parts, need to keep pace. We want installers and customers to be able to trust in the full Viessmann package as much as they trust the product. We would like to thank Plumbase for its commitment and co-operation and for helping us take this important step.”

About Fiona Russell-Horne

Group Managing Editor across the BMJ portfolio.

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