Proud of their relationship with their customers, Kellaway Building Supplies is working hard to build those relationships and help their customers by launching a new product training centre for staff.
The product training centre will ensure staff get hands on knowledge of building products, materials and processes, and will give them the ability to pass it on to customers, achieving even greater service levels.
Kellaway have been working closely with key suppliers such as Lafarge Plasterboard, Hunter Plastics, Bradstone, Fakro Windows and Marley Eternit, to provide a training centre which includes a practical product demonstration area, a purpose built typical construction and roof section, ceiling, flooring and drylining solutions in addition to a mock trade counter and shelving area where merchandising skills are taught.
Kellaway Building Supplies’ team trainer Mike Burgess said, “It’s been fantastic working on this project. With cross section mock ups, our team can really get in and see how products all work together in construction, keeping abreast of the latest building regulations, which are ever changing.
“The supplier involvement and support has been extremely valuable and we now have a firm base for all our suppliers to be able to come to us and demonstrate their latest products so that our own team can assimilate and discuss confidently with the customer.”
The company hopes that the training centre will increase product knowledge and in turn make the shopping experience for trade and DIY an even more positive experience.
Mr Burgess added, “We realise time is money to builders, and if we can advise of a new product which we think will save them time and improve their productivity, then that’s where the product training area is key. Our team can not only see the products, but feel them, take them apart and be self assured when discussing them.”