For Ideal Boilers’ customer service director, Chris Jessop, and the customer service team and installers, nothing is more important than customer safety.
To reinforce this, Jessop is encouraging installers to use the key messages of CO Awareness Week when talking to their customers about boiler servicing, maintenance, and ongoing safe operation.
CO Awareness Week is November 16th to November 23rd, and aims to raise awareness of the dangers of carbon monoxide, and the importance of taking care of gas appliances.
Jessop said: “Gas appliances that are incorrectly installed or not regularly serviced can cause gas leaks, fires, explosions and carbon monoxide poisoning.
“Every year significant numbers of people across the UK are diagnosed with carbon monoxide poisoning. Carbon monoxide is invisible, tasteless, has no smell and exposure can be lethal.
“There are a number of ways installers can remind their customers how to stay safe in addition to correct installation and servicing of boilers, including installing CO alarms.
“New Government legislation which came into effect on 1st October means that landlords must ensure CO alarms are installed in every room that contains a solid fuel burning combustion appliance.
“Customer safety is of utmost importance to us – from design, R&D, production, and ongoing testing, through to our partnerships with suppliers, and finally our installers who play a crucial role in the safety of homeowners.
“Ensuring installers have access to relevant information is key to ensuring their customers understand the importance of maintaining gas safety.”
Installers can tweet Ideal for the opportunity to get co-branded safety leaflets for their customers, and win CO alarms throughout CO Awareness Week.
Ideal’s advice for helping customers stay safe includes remembering to check their gas appliances every year. All gas appliances including boilers should be safety checked once a year and serviced regularly by a Gas Safe registered engineer. Tenants must make sure the landlord arranges this.
Likewise, they advise customers to check their engineer is Gas Safe registered, and to check their engineer’s Gas Safe Register ID card.
Additionally, customers must check for warning signs their appliances aren’t working correctly, such as lazy yellow or orange flames instead of crisp blue ones, black marks on or around the appliance, and too much condensation in the room.
Customers must also check they know the six signs of carbon monoxide poisoning: headaches, dizziness, breathlessness, nausea, collapse and loss of consciousness.
Lastly, Ideal advises that customers check they have an audible carbon monoxide alarm to alert them if there is carbon monoxide in their home.