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Flame helps customers with hire option

Flame Heating Spares is helping its installer customers to avoid unnecessary downtime with an equipment lease service.

Flame helps customers with hire option

The company, which has trade counters in Gateshead and Durham, with a third planned for later in the year, has made the facility available for installers whose flue gas analysers are sent away for servicing.

With significant growth in the number of products on the market, manufacturers are taking longer to turn around the annual calibration of the analysers, leaving installers unable to do many jobs for up to two weeks at a time.

Any tradesman carrying out a heating installation, or repair or maintenance work, must take a flue sample using the equipment when commissioning a boiler. Each year, the product must be sent to the manufacturer to be calibrated, in a process which previously took only a few days.

John Savage, managing director of Flame Heating Spares, said: “The number of analysers in use has grown massively and this means the manufacturers can’t calibrate them and get them back to the installers in as fast a time as they had previously been able. This means that some tradesmen are finding themselves unable to carry out basic jobs which are care to their business.

“By providing a leasing service, which we believe is unique among merchants in the UK, we are helping these installers to avoid downtime, and the response has been excellent. In the short time we have piloted this service, word has spread across the country, which shows there is a huge demand for leasing the analysers.”

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

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