Home / News / Flame Heating Spares launches ‘revolutionary’ app to support installers

Flame Heating Spares launches ‘revolutionary’ app to support installers

Flame Heating Spares, the North East of England’s fastest growing Heating & Plumbing merchant, is to support the region’s installers with the launch of its ground-breaking app.

John Savage, Managing Director of Flame Heating Spares.
John Savage, Managing Director of Flame Heating Spares.

Flame, which operates seven branches throughout the North East, is now offering its trade customers the app free of charge, which is able to support heating engineers with an end-to-end service that performs a diagnostic on any boiler and identifies the parts required for installations and maintenance work.

The app is connected to PartsArena’s parts identification software, which is integrated into the Flame website. It has the capabilities to allow installers to order parts and check current stock levels at each of Flame’s branches, provide access to customers’ individual account information and the ability to download documentation, including proof of deliveries, at the touch of a button.

0800 Repair Gas, which is also based in the North East of England, in Houghton le Spring, tested the app during its development stage after Flame secured a deal with Phil Pallister, 0800 Repair Gas’ Managing Director, so that the company’s engineers used it while carrying out routine jobs.

John Savage, Managing Director of Flame Heating Spares, said: “This app has the potential to revolutionise the entire industry, boost productivity among the regional heating and plumbing trade and provide engineers with an effective solution. I am delighted we are in a positon to launch our app and I am expecting big things from it, given its capabilities and the ease of access it provides customers with.

“We have worked with 0800 Repair Gas for a number of years and I am grateful to Phil and his team of engineers whose research has helped develop the app so that it is fully-functional for installers across the region.”

Jonathan Ralphs, CEO of Infomill, the creator of PartsArena, said: “This is an excellent example of just how effective and beneficial the integration of PartsArena can be. Streamlined into Flame Heating Spares’ website, it helps heating engineers to more accurately determine the parts that they need to order, saving them time on every job. We’re delighted to be working closely with Flame Heating Spares – a proactive and forward thinking company that deserves to grow in the market.”

Flame Heating Spares is on track to more than double turnover, building on its £6.4m revenues in 2016, buoyed by the recent launch of its Newcastle branch. It currently operates trade counters in Ashington, Durham, Gateshead, Newcastle, South Shields, Stockton and Sunderland, with plans in place to expand into Scotland.

Ralphs added: “By increasing our geographical reach in the North East and beyond this will allow us to achieve further growth, create further jobs and with the launch of the Flame app, benefit the trade through serving more customers with our game changing technology.”

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

Check Also

Timber industry well positioned to meet demand in 2022, says TTF

The Timber Trade Federation (TTF) statistics show import levels are more than 23% over Q3 …