MKM Kirkcaldy scooped the award at a special gala dinner for the Fife Business Awards, at the Glen Pavillion in Dunfermline. The Excellence in Customer Service award celebrates those businesses who “demonstrate excellence through their customer service objectives and strategy, business performance, customer care activities, staff development plans and show how this has driven business growth.”
As a brand, MKM distinguishes itself in the crowded builders’ merchant’s sector with a special focus on the customer experience, making each branch part of its local community. In addition to offering the warmest service possible, MKM Kirkcaldy has been involved in numerous local causes, including charity work, sponsorships and more. The branch stepped in to help the Scottish Poppy Appeal when the usual distributor for the Kirkcaldy area fell through – the campaign raised £14,000.
Ian Watson, Branch Director at MKM Kirkcaldy, said: “Despite being a growing national brand, MKM is committed to not losing its local touch. For us, customer service is key – local people serving local people.
“There’s nothing more rewarding than meeting the needs of our customers, with whom we’ve developed such fantastic relationships. Not only this, but we loved supporting the Poppy Appeal in the Kirkcaldy area. That’s why it’s hugely encouraging to have been recognised for our customer service – we’re really grateful to have been given this award, and just want to thank our customers for their unbelievable support.”