Insulation and interior building products distributor, CCF, part of the Travis Perkins group, has launched a new. more responsive, delivery management system.
The new system is designed to offer a and improved way for customers to receive delivery updates from CCF. All the customer has to do is provide the desired delivery date, site information, and a contact number – CCF will then take care of the rest.
On the day of delivery, on-site customers will receive a text message with a two-hour time slot and a portal link showing full details of the products that will be arriving. When the delivery is on its way, site contacts will then be able to see exactly where the CCF driver is via a live tracking system. For extra reassurance, another text notification is sent to the team twenty minutes before arrival. Once completed, a digital proof of delivery is emailed to the appropriate contact, which conveniently helps to reduce the time spent on administrative work.
The CCF Delivery Management System is available for customers to use nationwide, backed by CCF’s excellent delivery vehicle fleet, and completely customer focused service proposition commitment.
CCF managing director Catherine Gibson said: “Our approach to working together with our valued customers and colleagues, to continually seek out and take action on important feedback, is crucial to maintaining our market leading position at CCF. We believe that by developing new tools in response to customer insights and industry trends, the best service possible can be provided. Technology like the Delivery Management System will help to bridge the gap between customers, delivery drivers, and local branch teams. As a result of this, any room for doubt is eliminated due to the complete transparency of what is being delivered and when. This is fantastic news for our customers and it is our ambition to always continue to find new ways to improve.”