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CCF announces Covid-safe branch adaptations

Nationwide distributor of insulation and interior building products, CCF, part of the Travis Perkins group, has announced that it has adapted its branches to cope with social distancing requirements.

The solutions include providing specific precautionary measures for drivers and erecting a glass screen at the trade counter to form a physical barrier.

CCF branches have all been fitted with hand sanitising stations at every entrance, as well as floor markings to indicate one-way systems and social distancing. Furthermore, to steady the flow of customers to ensure crowds are avoided during peak times, the Click and Collect system is being used to manage how many customers are present within the branch at any one time.

Dan Morris, branch manager at CCF Glasgow, says: “Changes made to both the trade counter and office spaces within the branch have allowed us to continue to ensure our customers can access the products and support they need. This has enabled projects to run smoothly during these rather turbulent times.

“Keeping in contact with our customers throughout the past few months has been made easier through the use of technology. We have been able to communicate regularly with everyone despite not being able to physically meet. In some cases, this has even saved time for all involved due to cutting travel out of the equation.”

At CCF Liverpool, branch manager Michael Reeves, adds: “The introduction of the Click and Collect ordering process has allowed us to control the number of customers during opening hours. This has also enabled us to cut waiting times by removing sudden busy periods throughout the day, as the collection of orders can be spread out more evenly.”

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

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