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Good ideas, badly executed?

Fiona Russell-Horne

So many initiatives sound great on paper but fall down in the execution. Partly because no-one has thought out right from the start, exactly how the schemes will work in actual, real-life practice.

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Happy talk

Fiona Russell-Horne

Ironically enough, as I was driving away from the NMBS Supplier conference the other week, I drove past a lorry from the Happy Hen Company which proclaimed: "Happy hens lay better eggs" - that its eggs were better than others because they are happier.

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