Stockport timber merchant Tomlinson Parbans has invested in the latest CounterAct software from Border Merchant Systems in a bid to improve customer service and business efficiencies.
The timber merchant, who can trace its roots back to the Second World War, decided to upgrade its current “unstable” system in order to find a more reliable version.
Tomlinson Parbans recently had its new CounterAct server installed on site and will shortly begin an on-site training programme with the aim of going live in the autumn this year.
Ali Mealing, office manager of Tomlinson Parbans said: “Our current system is unstable so the most critical factor for us was to find a software system that would not only adapt to meet our changing needs, but one that is 100% reliable.
“CounterAct’s robust software will give us this peace of mind and it is also incredibly easy to use. It will provide us with an invaluable and consistent tool in terms of managing the business in a much more efficient manner.”
Phil Davies, commercial manager at Border, said he was delighted the timber merchant has chosen CounterAct Software.
“We are helping them improve their business by providing software tools that will help them to better manage the business,” said Davies.
“Border Merchant supports customers every step of the way, and we take great pride in offering the very best levels of customer service and continuing support.”