Baxi Genuine Parts, Baxi’s spare parts business, has won four customer service accolades from the Top 50 Companies awards and has been placed within the top ten companies for excellent customer service.
Baxi Genuine Parts fought off competition from 350 other businesses from a cross section of industries to win; Best in Sector for customer service, first place for customer service on calls, second place for customer service on emails and fourth place for customer service on live chat.
The Top 50 is the UK’s biggest benchmarking customer service programme in the UK and is run in partnership with GfK Mystery Shopping, the independent market research company. The awards are highly regarded due to the depth and length of the process which takes place over a period of months. Real customers are used to mystery shop and their customer service is measured across calls, emails, live chat and social media.
The awards are an endorsement of the work of the Baxi Genuine Parts’ customer service team. They advise customers on spare parts and promote the benefits of using genuine, approved Baxi products.
The achievement is yet another example of Baxi Genuine Parts’ success with the Top 50 programme, having been included for the last five years.
Dave Willetts, general manager at Baxi Genuine Parts, said: “I am personally very proud of our customer service team and I am delighted that they are getting the credit they deserve.
“Baxi places customer experience at the centre of what we do, and we are always working to ensure it is as easy as possible for our customers when they contact us.
“This is the fifth year in a row that Baxi Genuine Parts has featured in the Top 50 Companies for Customer Services list, which is a huge achievement. I want to thank the team for their ongoing dedication to delivering excellent customer service.”