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Baxi customer support shortlisted for renowned Customer Experience Awards

Baxi Customer Support, Baxi Heating’s customer service division, has been shortlisted for a prestigious UK Customer Experience Award, in recognition of its exceptional contact centre.

Baxi customer support shortlisted for renowned Customer Experience Awards

Baxi Customer Support’s Warwick based customer contact centre offers aftersales support to householders both in and out of their warranty period as well as a dedicated technical support helpline for heating engineers and contractors. Half a million calls are answered by the team each day.

In total, 75 people work in the centre, providing a high-quality service to customers 365 days of the year. The centre received a customer satisfaction score of 92 per cent for 2016, and has been voted into the top 10 in the Top 50 Call Centres for Customer Service on four consecutive occasions. It is committed to making the customer journey as easy as possible for callers.

Lee Robinson, customer service director at Baxi Customer Support, said: “Customer experience has always been an important focus for everyone at Baxi and we are very proud to be nominated for this very prestigious award.

“We believe our colleagues are brilliant at what they do; they make it their personal responsibility to make things as easy as possible for callers, who are often distressed when they ring. This nomination shows that all their hard work is paying off, and is being recognised.”

Baxi Customer Support is one of five companies competing for the award. The winner will be revealed during a ceremony at Westminster Bridge in London on 23 September 2016.

The Customer Experience Awards were introduced seven years ago are now one of the most important events of their kind in the UK, with more than 150 organisations in attendance.

For more information please visit http://www.baxi.co.uk/customer-support-b.htm

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

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