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Aliaxis gets voice activated

 

Aliaxis invests in voice warehouse system

 

Plastic building products manufacturer Aliaxis has invested £150K in an automated voice picking system within its warehouses, which has significantly modernised order fulfilment.

 

The computer-based system has been designed to improve accuracy by building quality checks into each step of the order delivery process – and this full visibility across the entire fulfilment journey means errors have been substantially reduced.

 

Aliaxis logistics manager Tom Hamlyn, says: “Following feedback that some customers were receiving inaccurate deliveries, we decided that a fully automated system was the best way to improve our service.  

 

“Along with a new electronic labelling system, which applies an individual barcode to each package so it can be tracked from start to finish, the voice picking system has noticeably streamlined processes in the warehouse.  Since we began trialling the system in January, we have seen big improvements in the number of delivery errors and have had an excellent response from our key customers.”

 

Replacing the previous paper trail method, the voice picking system provides instructions to warehouse operatives through headsets, asking them to check off information using a barcode scanner.  Each product has a unique location identifier, which allows both the warehouse operatives and delivery drivers to quickly check that all products have been correctly picked and loaded.

 

 Voice picking focuses the warehouse picker on the product they’re handling at that moment. As they have to check it off at the point of packing, the system ensures that they capture and validate that they’re selecting the correct item.

 

 

Following a stepped introduction, the voice picking system is now fully operational and the company is working on Phase 2, which will introduce additional functionality to track packages as they are delivered and capture customer receipt signatures.

About Fiona Russell-Horne

Fiona Russell-Horne
Group Managing Editor across the BMJ portfolio.

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