Software development specialist Ten-25 has promoted long-term Senior Support Analyst George Ritchie to Services Manager, after nearly 18 years of excellent service.
Ritchie joined Ten-25 back in 2001, having previously been at Alexanders’ Sawmills. Based predominantly in Ayr, he is looking forward to the new challenges his promotion will bring, as well as continuing to relish the variety of work involved, and meeting new people. He said, “I’m really pleased to be taking on this new role at an exciting time for Ten-25 Software with the launch of UT400. We have an extremely dedicated and knowledgeable team and I look forward to working with them to deliver the best service we can for our customers.”
Managing Director Ian Oldrey describes Ritchie as being respected and liked by both colleagues and customers. He said, “His timber and builders’ merchant experience as a user, and service with Ten-25, give him a great understanding of the requirements of our customers and their businesses. I believe he can bring the quality of customer care we have delivered in the past to a new generation of cloud-based systems.”
Ritchie’s role will encompass key areas of customer management including taking ownership of specific projects and development plans, overseeing helpdesk responses and improving processes to prevent recurring problems, and team management.
The move comes as part of wider expansion plans for the family-run software business, which is currently launching its all-new cloud-based inventory and order management system UT400 to market. This new, end-to-end trading system will eventually replace the current UniTrade 360 platform, which has been an industry mainstay since its own launch back in 2008.
Ten-25 is currently recruiting for a new member of the helpdesk and call handling team, as well as dedicated Business Development personnel.
Ian Oldrey says, “We’re delighted to continue Ten-25’s journey and to keep developing and challenging our people. UT400 is a great step forward for us, and customers who have had the chance to demo it have had an overwhelmingly positive response. 2019 and beyond is looking extremely exciting.”