Robert Price Builder's Merchant choose CounterAct

Border welcomes new customer – Robert Price Builders’ Merchants Ltd

Border Merchant Systems is delighted to announce it partnership with Robert Price Builders’ Merchants Ltd - Borders newest CounterAct Software user. 


About Robert Price  

Robert Price is the largest independent builders’ merchants in South Wales. The company’s headquarters is in Abergavenny with a total of 20 branches. 


Established in 1847, Robert Price is still a family run business, with the current directors being fifth generation descendants from the founder. The business employs over 250 staff.   


New system- CounterAct  

For a company of their size, changing system was a huge commitment both financially and in terms of time so Robert Price was determined to make sure they thoroughly investigated the available merchant systems on the market.  Border first met with senior managers at Robert Price back in 2015. A number of meetings and in depth demonstrations of CounterAct followed over the following months.


Robert Price was pleased that the functionality in CounterAct would give them a number of significant efficiency improvements over what they had before. They also wanted to invest in a proven merchant system used by companies throughout the UK. It was also Border’s willingness to work in partnership with Robert Price to further develop areas in CounterAct that gave them confidence to invest.     


Go Live 

Robert Price had its new CounterAct system installed in the summer before beginning their on-site training programme. They went live on the 1 March 2017 as planned.


Diane Barrett, Administration Manager at Robert Price; “Our objective was to find a new system which both improved efficiencies whilst also retaining the key functionality we already had. After several demonstrations from software providers we selected Border Merchant Systems because they offered the best match for our requirements. Another important factor was to find an organisation that we could work with and we have been fortunate in finding a like-minded partner in Border”.


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N.B. The information contained in this entry is provided by the above supplier, and does not necessarily reflect the views and opinions of the publisher

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January 2018

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